Aligning teams and metrics with outcomes:
1. Clarify business outcomes – where do you want your business to go? Outcomes must be measurable, define the value.
2. Form teams based on the outcomes – teams must be cross-functional and sustainable. Teams will deliver based on the outcomes
3. Metrics – start measuring things that will change people’s behavior
4. Incent – incent the teams based on the metric
Repeat the above cycle – one outcome at a time!
When teams understand the business outcomes and know what/how they are being measured, they will start to perform!
You know outcome oriented agility is working when teams start talking about the outcomes instead of technical things.