What to Choose To Work On To Be Effective + Client Communication

  1. Get it into customer hands ASAP – user testing.
  2. Use metrics (KPIs) to make decisions about what to build next.
  3. Make sure you have a dedicated product owner.
  4. Have a clarity on vision. The why. Make sure all members have visibility into the roadmap.
  5. Have a highly visible release schedule and how sprint performance affects that schedule.
  6. Set expectations with the client up front about when/how to communicate, how/what to measure KPIs, that the roadmap will change.
  7. Track ROI and evaluate ROI up front
  8. Add “Black Hole” column to Kanban for when you are expecting feedback from the client.

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